Summary
Use AxiaNET services lawfully, considerately, and in line with the spirit of an open internet. Don't use them to attack other networks, send spam, host illegal content, or commit fraud. We're a small network and we share the same internet with everyone else — please help us keep it tidy.
Prohibited activity
- Sending unsolicited bulk email (UBE / spam), or operating mailing lists without verified opt-in consent.
- Network attacks of any kind — DoS / DDoS, port scanning at scale, brute-force attempts against third parties.
- Hosting or distributing material that's illegal under UK law, including indecent imagery, terrorist material, or material that infringes copyright.
- Operating phishing sites, malware distribution, or command-and-control infrastructure.
- Anything that materially interferes with the operation of the AxiaNET network or another customer's use of it.
Voice services
- No autodialling, robocalling or recorded voice broadcasting without explicit consent of the called party.
- No traffic-pumping, premium-rate abuse or revenue-share fraud.
- Comply with Ofcom's General Conditions, CLI presentation rules and emergency-call obligations.
Reporting abuse
If you believe an AxiaNET-hosted resource is being misused, email helpdesk@axia.co.uk with subject "Abuse" and as much detail as you can — logs, headers, timestamps. We'll acknowledge within one business day and act inside 48 hours where evidence supports it.
How we enforce this
For minor or accidental issues we'll get in touch and ask you to fix it. For serious or repeat issues we may suspend the relevant service immediately to protect other customers and the wider internet. We'll always tell you what we've done and why.
Law enforcement
AxiaNET cooperates fully with valid law-enforcement requests under UK law (RIPA, IPA, court orders). We do not hand over data on the basis of informal requests, and we tell affected customers when we legally can.